Help Centre
solu77 FAQ — Frequently Asked Questions
From opening an account to bonuses, deposits, withdrawals and security — find clear answers to all your questions right here.
Welcome to solu77. On this FAQ page we have provided detailed and honest answers to the questions asked most often by players in Bangladesh. You will find clear information on account registration, depositing and withdrawing money via bKash and Nagad, cricket betting, slots and live casino games, the welcome bonus and responsible gaming. If you cannot find the answer to your question here, speak directly with our 24/7 live chat support team.
Account and Registration
5 Questions
To open an account at solu77 you need an active mobile number and a valid national ID card or passport number. During registration you must provide your correct name, date of birth and contact details. If all information is accurate the whole process takes just a few minutes. Please note that only those aged 21 or above can register at solu77.
No. Under solu77's rules each person may operate only one account. If you attempt to open multiple accounts using the same mobile number, ID or payment method, all accounts may be suspended and any funds held could be forfeited. This rule is strictly enforced to ensure fair play.
Account verification is usually completed within 24 hours. However, if the required documents are uploaded correctly it can often be done faster. An OTP code will be sent to your mobile for verification. If you run into any issues, contact our 24/7 live chat.
On the solu77 login page, click the "Forgot password?" option. An OTP code will be sent to your registered mobile number. Use that code to confirm your identity and set a new password. The whole process takes just a few minutes. If your mobile number has changed, please contact our support team.
If your account is suddenly closed or suspended, contact our 24/7 live chat immediately or email us at [email protected]. Let us know your account details and a description of the problem and our team will work to resolve it as quickly as possible.
Deposits and Withdrawals
5 Questions
When you deposit into solu77 via bKash the balance is usually credited to your account almost instantly or within a few minutes at most. Processing times for Nagad and Rocket are equally fast. The minimum deposit amount is ৳500. If you experience any issues with a transaction, let us know via live chat.
You can withdraw from solu77 via bKash, Nagad and Rocket. The minimum withdrawal amount is ৳500. After submitting a withdrawal request, funds typically arrive in your mobile wallet within 15 minutes to 2 hours. Having a verified account makes the process faster.
solu77 itself does not charge any additional fees for withdrawals. However, bKash, Nagad or Rocket may apply a small transaction charge according to their own policies — this is part of the respective mobile banking service's terms and is outside solu77's control. Keep in mind the minimum amount of ৳500 applies to both deposits and withdrawals.
Yes. solu77's welcome bonus applies to all payment methods, including Nagad. Apply a bonus code at the time of your first deposit and you will receive a 120% bonus up to ৳5,000 regardless of whether you deposit via bKash, Nagad or Rocket.
The most common reasons for a rejected withdrawal are an incomplete account verification, unmet bonus wagering requirements, or incorrect payment details provided. If the problem persists after checking these points, email [email protected] with full details or speak to us via live chat.
Games and How to Play
5 Questions
Log in to solu77 and go to the cricket section. There you will find a list of all ongoing cricket matches including BPL. Choose your preferred match and place bets across various markets such as match winner, toss, top batter or total runs. Enter the amount on the bet slip and confirm. Both pre-match and live betting are available.
solu77 offers slot games from many popular providers including PG Soft, Pragmatic Play and JILI. You will find many well-known titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems 2. Categories range from classic slots to Megaways and fishing games. Every game operates under fair play principles.
RTP, or Return to Player, is the theoretical percentage of wagered money that a game returns to players on average over the long term. Each game has its own RTP set by the game developer, not by solu77. A higher RTP generally means a lower house edge. Also consider volatility — higher-volatility games pay out larger wins less frequently.
Yes, solu77 is fully mobile-friendly. You can enjoy live casino, slots and cricket betting easily from a browser on any Android or iOS smartphone. No app download is needed — just log in at solu77.cam and start playing. The games are optimised for mobile screens, so the controls are easy to use.
solu77's live casino features games from leading providers including Evolution Gaming and Ezugi. Available titles include live roulette, live blackjack, live baccarat, Sic Bo and Teen Patti, among many others. You get the feel of a real casino from home with trained dealers.
Bonuses and Promotions
5 Questions
New members receive a 120% bonus on their first deposit up to ৳5,000. For example, depositing ৳1,000 gives a bonus of ৳1,200 for a total balance of ৳2,200. Depositing ৳10,000 gives the maximum bonus of ৳5,000 for a total balance of ৳15,000. Apply a bonus code during registration or at the time of your first deposit to claim the bonus.
The wagering requirement for solu77's welcome bonus is 20 times (20x). This means you need to bet an amount equal to 20 times the bonus. For example, if you receive a ৳1,200 bonus, you must place ৳24,000 in bets. Slots, live casino, and sports betting all count toward this requirement. Contribution rates may vary by game — see the full terms and conditions for details.
solu77's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Bronze members receive up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9% and Platinum up to 1.2% weekly cashback. The more active you are, the higher the tier you reach, unlocking special offers and dedicated personal support.
VIP cashback is calculated automatically every week and credited to eligible members' accounts. The cashback rate depends on your current VIP tier. Cashback is added directly to your main balance and generally carries no additional wagering requirements. Contact live chat for more details.
Yes, solu77 regularly runs reload bonuses, seasonal promotions and tournament offers for existing members. There are especially attractive offers during major cricket events such as IPL, BPL and the T20 World Cup. Check the promotions section of your account regularly to stay up to date with the latest offers.
Security & Responsible Gaming
5 Questions
solu77 uses SSL encryption technology to keep all your personal and financial information secure. Payment details are never shared with third parties. Our servers pass regular security audits. You can transact via bKash or Nagad with confidence — all data is transmitted through encrypted channels.
No. solu77 is only for players aged 21 and above. Age is verified during registration and proof of age documents may be requested if needed. Keeping minors away from gaming is a core pillar of our responsible gaming policy.
Yes. solu77 offers a self-exclusion feature. You can temporarily suspend your account for a set period or permanently. To do this, contact us via live chat or at [email protected]. Deposit limit settings and cooling-off period options are also available — learn more on the Responsible Gaming page.
If you notice that gaming is affecting your daily life, family, or work, you are placing bets compulsively to recover losses, or you are spending beyond your set budget — these are warning signs. The solu77 support team and the Responsible Gaming page have information on professional guidance. Your well-being comes first.
Yes. All games at solu77 come from certified providers — PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming and Ezugi — who regularly have their random number generators (RNG) tested through independent third-party audits. This means every game outcome is completely unbiased and not predetermined. Fair play is a core principle of our platform.
Still have questions? Contact support
Our 24/7 Bengali live chat team is always here for you. Reach out now for any questions, issues, or advice — or send us the details by email.
Contact Information
24/7 Bengali Live Chat
Average response time is very fast. Speak to us in Bengali.