solu77 Terms and Conditions

1. General Provisions and Acceptance

Welcome to the solu77 platform. These terms and conditions ("Terms") form a legally binding agreement between solu77 ("Platform", "we", "our") and the user ("you", "member").

By using this website and any of its services, you are considered to have fully accepted all the terms described below. If you do not agree with these terms, please refrain from using this platform.

1.1 Nature of the Service

solu77 is an online entertainment platform that provides casino games, sports betting, and live gaming services. This platform operates entirely for entertainment purposes. All platform services are conducted in Bangladeshi Taka (BDT) and have been specifically tailored for Bangladeshi users.

1.2 Applicability of Terms

These terms apply to all services of solu77, which include: online slot games, live casino, cricket betting, fishing games, and any new services launched in the future. Additional terms may apply to special promotions or bonuses, which will be published alongside the relevant offer.

2. Account Registration and Eligibility

The following conditions must be met to open an account with solu77:

2.1 Age Requirement

2.2 Registration Requirements

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You must provide your real name, correct date of birth, and a working phone number.
• Opening an account with false or fraudulent information is a punishable offense and the relevant account will be closed immediately.

2.3 Identity Verification (KYC)

solu77 reserves the right to verify your identity at any time. A copy of your national ID card, passport, or driving license may be requested for this purpose. Withdrawal requests may be placed on hold until verification is complete.

3. Account Security and Responsibility

The responsibility for ensuring the security of your account rests entirely with you. Follow the security guidelines below strictly:

• Never share your login password with anyone.
• Use a strong password and change it regularly.
• Always log out after logging in on a public or shared device.
• Do not allow any other person to use your account.
• If you suspect unauthorized access to your account, notify our support team immediately.

4. Deposits, Withdrawals and Payment Policy

4.1 Accepted Payment Methods

solu77 currently supports the following payment methods: bKash, Nagad, and Rocket. Deposits and withdrawals can be completed quickly and securely using these methods.

4.2 Minimum Amounts

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals may be delayed if identity verification has not been completed or for any other reason.

4.4 Additional Payment Terms

• The mobile banking number used for withdrawals must match the number registered on the account.
• Withdrawals to third-party accounts are strictly prohibited.
• If transactions from multiple accounts on the same device or network are detected, this will be treated as fraud.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after the wagering requirement has been met.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 will earn a ৳1,200 bonus for a total balance of ৳2,200. Or depositing ৳10,000 or more will earn the maximum ৳5,000 bonus for a total balance of ৳15,000.

5.2 General Bonus Rules

• Each bonus offer has a specific wagering requirement and expiry period.
• Without entering a bonus code, the bonus may not be credited automatically.
• Multiple bonuses cannot be active at the same time unless specifically stated in the offer.
• If bonus abuse is detected, the bonus will be cancelled and any associated winnings may be forfeited.
• Betting against yourself or using bots will result in bonus disqualification.

5.3 VIP Program

The solu77 VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback

You can move up to higher VIP tiers through regular gaming activity.

6. Gaming Rules and Fair Play

6.1 Game Fairness

solu77 ensures a completely fair and transparent gaming environment. All game providers use world-class software, which is operated using Random Number Generator (RNG) technology.

6.2 Betting Limits

Each game has its own minimum and maximum bet limits, which are clearly displayed within the relevant game. Different betting limits may apply for special events or tournaments.

6.3 Technical Errors

In the event of a technical error during a game, the relevant bet will be cancelled and the amount refunded. If a game remains incomplete due to a server outage or disconnection, a decision will be made based on the information stored in the database.

7. Prohibited Activities

The following activities are strictly prohibited on solu77 and will result in account closure:

• Abusing bonuses using multiple accounts.
• Playing games using automated bots or software.
• Exploiting game vulnerabilities or bugs ("game exploiting").
• Money laundering or handling of illegal funds.
• Using fraudulent payment methods.
• Placing bets using third-party funds.
• Attempting unauthorized access to the platform's security or software.
• Engaging in fraudulent behavior toward other members.

8. Account Suspension and Closure

8.1 Account Closure by solu77

solu77 reserves the right to temporarily suspend or permanently close any account without notice in the following circumstances:

• If the terms and conditions are violated.
• If fraud or fraudulent activity is suspected.
• If the account was registered with false information.
• If the user is found to be a minor.
• Failure to complete identity verification.

8.2 Voluntary Account Closure

Any member may close their account at any time. To do so, contact us via our 24/7 live chat support or by email. All valid balances can be withdrawn before the account is closed.

9. Privacy and Data Protection

solu77 gives the highest priority to the security of your personal information. All data is kept secure with SSL (Secure Socket Layer) encryption. We do not sell your personal information to third parties.

Your information may be used only for the following purposes:

• Identity verification and account management.
• Payment processing and fraud prevention.
• Providing customer service and necessary communications.
• Fulfilling legal obligations.

For more details, please read our Privacy Policy page.

10. Limitation of Liability

solu77 is not liable for the following:

• If a game is not completed due to an internet connection failure.
• Errors in third-party software or hardware.
• Losses caused by the user's own negligence or mistakes.
• Losses caused by unauthorized use of your account.
• Unforeseen circumstances (force majeure) — natural disasters, cyberattacks, government directives, etc.

11. Responsible Gaming

solu77 places the highest importance on responsible gaming. We believe that gaming should be a source of entertainment, not a cause of financial stress.

11.1 Right to Set Limits

Any member may set daily, weekly, or monthly deposit limits on their account. Please contact our support team to do so.

11.2 Temporary Break & Self-Exclusion

If needed, an account can be temporarily deactivated for a set period. Contact us for long-term self-exclusion. If you notice any signs of gaming addiction, seek professional help immediately.

12. Changes to Terms & Contact

12.1 Right to Modify Terms

solu77 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, an effort will be made to notify members through their registered contact details. However, it is the member's own responsibility to check this page regularly and stay up to date with the terms.

12.2 Applicable Law

These terms and conditions are governed by applicable law. In the event of any dispute, an attempt will be made to resolve it through discussion.

12.3 Contact

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]