solu77 Privacy Policy

What Information We Collect

When registering with solu77 and using our services, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and national identity card or passport number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: Transaction details and information related to your bKash, Nagad, or Rocket account (for transaction verification only — we do not store complete account details).
• Technical Information: IP address, device type, browser information, operating system, and session duration.
• Usage Patterns: Which games were played on the platform, betting history, and general statistics of gaming activity.
• Cookies and Tracking Data: Cookies are used to improve your browsing experience — described in detail below.

Purpose of Data Collection

We use your information for the following legitimate purposes:

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotions, and VIP benefits.
• Ensuring platform security and preventing fraud.
• Implementing responsible gaming policies and preventing access by those under 21 years of age.
• Providing customer support via 24/7 live chat and email.
• Improving platform functionality and user experience.
• Complying with applicable laws and regulations.

Data Storage and Security

solu77 uses the highest industry-standard security measures to keep your information safe. Our security framework includes:

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Secure Servers: All information is stored on internationally certified, security-approved servers.
• Access Controls: Only authorized personnel can view your information on a limited basis, and every access is logged.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Password Encryption: Your password is never stored in plain text — strong hashing algorithms are always used.

We retain your information only for as long as is necessary to provide services and fulfill legal obligations.

Sharing Information with Third Parties

solu77 never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with authorized payment partners such as bKash, Nagad, and Rocket to complete financial transactions.
• Service Providers: Trusted technology service providers who assist in operating our platform — who work under strict confidentiality agreements.
• Legal Obligations: When disclosure of information to authorities is required by court order or applicable law.
• Fraud Prevention: For the purpose of protecting account security and detecting fraud.

Except in the cases mentioned above, we will not share your information with anyone without your consent.

Cookie Policy

solu77 uses cookies and similar tracking technologies to improve your browsing experience. The types of cookies we use:

• Essential Cookies: Required for the core functionality of the platform — without these, the site will not work properly.
• Functional Cookies: Help remember your preferences such as language settings.
• Analytics Cookies: Used to understand which pages are visited most and how users are using the site — this information is collected anonymously.
• Security Cookies: Used for fraud detection and account protection.

You can control cookies from your browser settings, however disabling certain essential cookies may limit some features of the platform.

User Rights

You have the following rights over your personal information:

• Right to Access: You have the right to know what information we are storing about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information about you.
• Right to Erasure: In certain circumstances you have the right to request deletion of your information — however, some information may need to be retained by us due to legal obligations.
• Right to Portability: You can request to receive your information in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw the consent you have given at any time.

To exercise these rights, contact us directly.

Account Security and Your Responsibilities

You also have certain responsibilities to ensure the security of your solu77 account:

• Use a strong and unique password and change it regularly.
• Never share your login credentials with anyone else.
• Always log out after ending a session on a public or shared device.
• If you notice any unusual activity on your account, inform us immediately.
• Always keep your email and phone number up to date so you can receive security notifications.

solu77 will not be responsible for any loss resulting from sharing your login credentials with a third party.

Age Verification and Protection of Minors

solu77 provides services only to those aged 21 and above. We are firmly committed to protecting minors. To this end, we:

• Collect the necessary information to verify age at the time of registration.
• May request a copy of an identity document in cases of suspicion.
• If an account holder is found to be under 21 years of age, their account will be closed immediately and all transactions will be cancelled.
• We do not knowingly collect or store any information from minors.

Data Retention Period

We store your personal information in accordance with the following policy:

• Active Accounts: Information necessary to provide services is retained while your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
• Financial Records: Transaction information is retained for the period required under applicable financial law.
• Inactive Accounts: Information on long-term inactive accounts is reviewed in the interest of security.

Once the designated retention period has ended, your information is deleted securely and permanently.

Policy Changes and Updates

solu77 may periodically review and update this Privacy Policy. In the event of changes, we will:

• Update the "Last Updated" date at the top of this page.
• For significant changes, a notice will be sent to your registered email address.
• For important changes, a notification may be displayed after you log in to the platform.

If you continue to use the platform after an update, you will be considered to have accepted the revised Policy. Therefore, it is recommended to review this Policy regularly.